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| Dear guest, below you will find a few tips for making your vacation as pleasant as possible: |
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| ARRIVAL AND DEPARTURE TIMES |
| Please try to arrive at your vacation home between 4:00pm and 7:00pm and to leave it, at the end of your vacation, by 10:00am. This will allow the owners to ensure that the house is carefully cleaned between one client and the next. If you must arrive before or after the suggested times, please advise us in advance to prevent any inconveniences. |
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| NUMBER OF GUESTS |
| Please let us know the exact number of guests (adults and children, please indicate the ages of the children) who will be staying at the vacation home. We remind you that for your safety, the number of guests must not exceed that indicated in your contract. |
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| WELCOME |
| At the moment of your arrival you will find the owner or one of our representatives to greet you and give you a tour of your vacation home and explain how all of the appliances and lights work. You will also be given all of the information necessary for a problem free vacation. The In Vacanza nelle Marche booklet, which you will find in your vacation home, contains a lot of important information. It also contains the telephone numbers of the agency to be used in case of emergency. |
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| DEPOSIT |
| Please remember to pay the security deposit directly to the owner upon your arrival to prevent unpleasant misunderstandings. |
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| LINENS |
| You will be provided with a complete set of bed linens. For multiple week rentals, the bed linens (unless otherwise indicated in your contract) will be changed on Saturday. If you would like the linens to be changed more frequently, please notify In Vacanza nelle Marche when making your reservation. |
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| IN VACANZA NELLE MARCHE |
| The In Vacanza nelle Marche staff will be happy to provide you any assistance you may require. Please notify us immediately of any problems which you may encounter during your vacation. In this way we will be able to everything in our power to ensure prompt action in resolving the problem. |
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| POOL |
| The season in which the pool is open is indicated on each property information sheet. Every pool is cleaned regularly during your vacation. If you would like for the pool to be opened in periods other than those indicated in your contract, please notify us when making your reservation. This will be possible, subject to acceptance by the owner and weather permitting. |
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| PARK / GARDEN |
| Maintenance of the grounds is included. The maintenance crew will do everything in its power not to disturb your vacation. We kindly ask that you collaborate by accepting the presence (as discreet as possible) maintenance personnel. |
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| AIR CONDITIONING & HEATING |
| For the properties provided with air conditioning and heating, the relative costs will be indicated in the information sheets. |
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| SAFETY |
| We advise our clients to close doors and windows at night and when they are not at home. |
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| DISHWASHERS |
| We kindly ask our clients to rinse plates, flatware and cookware before placing them in the dishwasher. |
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| BATHROOMS |
| We kindly ask our clients not to throws sanitary napkins or other non biodegradable objects in the toilets. |
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| ELECTRICITY |
| We recommend that our clients not use all of the electrical appliances simultaneously to prevent overloading the system, and to turn off the outdoor lights before going to bed. |
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| WELCOME BASKET |
| The owners of our properties usually leave a welcome basket so that you have something to eat and drink when you arrive. If you would like to have the kitchen stocked on your arrival, please send us a shopping list at least 30 days before your scheduled arrival date. |
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| ADDITIONAL SERVICES |
| the cost of these services is noted on your booking form. Please request these services at least 30 days before your scheduled arrival date. |
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| GIFT |
| Our staff is pleased to offer you a small token of our appreciation for having chosen one of our vacation properties. |
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| WE WISH ALL YOU A PLEASANT VACATION! |
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